Shipping policy

At MP Electricals, we aim to process and deliver your orders safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our website.

1. Order Processing

Orders are generally processed after successful payment and order confirmation.

We aim to dispatch orders within 2–5 business days, subject to product availability and order verification.

Orders may take additional time to process during weekends, public holidays, sales, promotional periods, or periods of high order volume.

If there is a significant delay in processing your order, we may contact you using the contact details provided during checkout.

2. Delivery Locations

We currently ship products to serviceable locations within India.

Delivery availability may depend on the product, delivery address, courier service, and PIN code.

If a particular location is not serviceable, we will inform the customer as soon as reasonably possible.

3. Estimated Delivery Time

After dispatch, the estimated delivery time is generally:

  • Metro and major cities: 3–7 business days
  • Other locations: 5–10 business days
  • Remote or difficult-to-service locations: Delivery may take longer

These are estimated delivery timelines and are not guaranteed. Actual delivery time may vary depending on the destination, courier partner, weather, transportation conditions, holidays, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on the product, delivery location, order size, weight, and applicable logistics costs.

Any applicable shipping charges will be the responsibility of the customer unless otherwise stated on the website.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through the contact details provided during checkout.

You can use the tracking information to monitor the status of your shipment through the applicable delivery partner.

Tracking information may take some time to become active after the shipment is dispatched.

6. Delivery Attempts

Our courier or logistics partner may make multiple delivery attempts if the customer is unavailable.

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.

Delivery may be delayed or cancelled if:

  • The address provided is incorrect or incomplete.
  • The customer is unavailable during delivery attempts.
  • The customer refuses to accept the package.
  • The delivery location is not serviceable.
  • The courier partner is unable to contact the customer.

Additional delivery charges may apply if a shipment needs to be re-dispatched due to an incorrect address or customer-related delivery failure.

7. Damaged Packages

Customers are advised to inspect the outer packaging when receiving their order.

If the package appears damaged, opened, tampered with, or otherwise compromised, please take photographs or videos of the package before opening it and contact MP Electricals as soon as possible.

If the product inside is damaged, please report the issue within 5 days of delivery in accordance with our 5-Day Return & Refund Policy.

8. Wrong or Missing Products

If you receive a product different from what you ordered or if any essential item is missing from your shipment, please contact us within 5 days of delivery.

Please provide your order number and clear photographs/videos of the package, product, shipping label, and received items so that our team can investigate and assist you.

9. Delivery Delays

MP Electricals makes reasonable efforts to deliver orders within the estimated delivery period.

However, delays may occur due to circumstances beyond our reasonable control, including:

  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Strikes or labour issues
  • Government restrictions
  • Courier or logistics problems
  • High order volumes
  • Public holidays
  • Incorrect or incomplete delivery information
  • Other unforeseen circumstances

MP Electricals shall not be responsible for delays caused by circumstances outside our reasonable control.

10. Undelivered or Returned Shipments

If an order cannot be delivered because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other customer-related reasons, the shipment may be returned to MP Electricals.

Customers may be contacted to arrange re-delivery where possible.

Any additional shipping or re-delivery costs resulting from customer-related delivery failure may be charged to the customer.

11. Cash on Delivery

If Cash on Delivery (COD) is available for your location and order, additional terms or charges may apply.

COD availability may vary depending on the delivery PIN code, product, order value, and logistics partner.

12. Changes to Shipping Information

If you need to change your delivery address after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed after the order has been dispatched.

Once an order has been handed over to the courier, any address modification may be subject to the courier's policies and serviceability.

13. Contact Us

For questions regarding shipping, delivery, or your order, please contact us:

TAKSH POWER TECH LLP / MP Electricals
C-720, Sector-C, Mahanagar, Lucknow, Uttar Pradesh – 226006, India

Phone: +91 9936858242
Email: company@mpelectricals.co.in

We will make reasonable efforts to assist you with your shipment and resolve delivery-related concerns as quickly as possible.